Helpdesk

Acemero Technologies Pvt.Ltd is one of the leading quality IT service providers in Calicut .Acemero offers the best and most comprehensive solutions that work on all fronts

helpdesk-software - acemero

Helpdesk

If you are seeking to increase profitability by boosting your customer service, then you need our CRM module. With Acemero’s customer relationship management ERP, you have 100% control of your customer’s profile. It takes care of leads, opportunities and customer related issues, and you also have the added advantage of easy access to purchase history, previous transactions, as well as social media activities of your customers to facilitate an efficient customer relationship.
Our CRM ERP software avails you the opportunity for improved productivity and easy customer tracking through elimination of multiple data repetition of a single customer. There will be little or no need to employ or train an IT support, all geared towards an efficient customer relationship management.

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Including Modules

Unlimited Support Tickets
Unlimited Departments
Unlimited Staff Members
Add, remove & edit FAQs in different departments
Add, remove & edit different departments
Forgot Password
Secure attachments and full management of attached files in tickets
Admin & User Profile
Powerful Admin Panel
Ajax pagination in Photos and Comments
100% Responsive for Mobile
3 different types of User Role
Advanced Ticket Search
Different User Profile
Members can change their name, email and password
Upload Avatar
Change password
Secure Bcrypt password hashing
Live notification System