To solve customer’s issues can take a few days or even weeks that may constantly bother them. Support Ticket System has easy steps where customers can raise their issue (raise a ticket) and our system along with alert agents will resolve it in the shortest time possible.
Why Support Ticket System?
An enterprise has various departments, many functions, and also valuable customers. To manage customer’s concerns is a huge task in itself. Support Ticket System makes customer management and addressing their issues very easy and flexible for an enterprise.
Customers can get very annoyed if their issues don’t get solved fast. Support Ticket System correctly addresses their issues and makes customer- enterprise relationship very smooth.
Agents of enterprises smartly deal with customer’s concerns with swift actions and timely management. Different departments of enterprise have agents and they deal with particular issues of customers.
Satisfied clients
Projects
Years of experience
Hours of efforts
Features
Communication between customers and agents is very smooth through Support Ticket System.
It is a one-stop place where customers can raise any issue they have.
Customer satisfaction is guaranteed through our software and enterprises provide premium support to customers through Support Ticket System.
Support Ticket System makes better collaboration between Agents of a business.
They can know which customer’s issue needs to be solved, priority tickets, status of an issue, etc.
As agents of departments deal only with specific issues of customers, work efficiency is much improved.
Support Ticket System automates most of the tasks for an enterprise.
Because of this unified Ticket System, communication with customers is easy for an enterprise.
Past interactions with customers can be obtained from the customer database that the enterprise keeps.
Customers can refer to some of their issues in the knowledge base and it resolves these easily.
Customers can prioritize their tickets as fast, average or low preference.
Customers can get support from Agents by sending them messages. Their issues get solved in the shortest time possible.
Customers can decide in which department their ticket should reach.
Each enterprise has various departments with agents for specific purposes. Customer issues can be specified to departments and their specific agents.
We provide customization of the Support Ticket System software according to customers’ requirements.
Best Ticket System with high performance and ease of use
Responding to emails, phone calls, chats, and other support services for customers by Agents can be from one single platform by using Support Ticket System.
Read MoreSupport Ticket System can easily integrate with other platforms like project management tool, task management tool, etc.
Read MoreFor a customer, raising a ticket or getting a feedback for even a small query is easy with Support Ticket System.
Read MoreAgents of enterprises deal with specific issues of customers. Their focused-oriented, problem-solving approach quickly resolves any issues of customers.
Read MoreAs particular agents have to deal with specific issues only, their workflow is easy.
Read MoreWe also provide high-end customization of the Support Ticket System platform according to the requirements of the enterprises.
Read MoreFrequently Asked Questions
What they are saying about us
The Support Ticket System has greatly helped to solve our customer's issues with ease. Our Agents are now able to solve customers’ problems much faster without any chaos.
Support Ticket System is a simple Ticket management platform that has tremendously boosted our customer relationship. We have achieved smooth customer interaction through this amazing platform.
I have started using Support Ticket System recently. This is a really affordable platform to raise any issue we have with an enterprise and this gets solved without any delay.
Support Ticket System is the simplest ticketing platform I have used so far. It is easy to connect to Agents through its software and raising an issue is no more a big trouble.
Meet some of our incredible clients
Contact Us
5th Floor, T1, HiLITE Business Park,
HiLITE City, Thondayad Bypass,
G.A College P.O, Calicut-673014,
Kerala, India
+91 495 351 0360
+91 495 2443 100
info@acemero.com
acemerotechnologies@gmail.com
Monday - Saturday
9:00AM - 05:00PM
